Logistics
One of Sovil’s main strengths is its warehouse management. Strategically located in the heart of central Italy, the Sovil central hub, with its 10,000 square meters of surface area, has more than 1,000 items available in various colors for immediate delivery. This guarantees excellent response capacity for order fulfillment, with shipments sent by 12:00 PM on the same day through the Quick Service, and deliveries across the entire national territory, including islands, within 48 hours of the request. This is made possible by a widespread network of highly reliable official partners selected from the most efficient national and international couriers. Sovil monitors every shipment, ensuring that goods reach their destinations intact. Product packaging is always handled with meticulous care to avoid accidental damage during transport.
The customer relies on personalized assistance before, during, and after delivery and, thanks to qualified personnel and latest-generation technologies, can flexibly define shipping times and methods.
Customer Service
Customer satisfaction is one of Sovil’s primary goals. We ensure the availability of spare parts even for items that have been out of production for 10 years, to guarantee assistance for as long as possible.
Furthermore, every item comes with a 2-year warranty on electrical components and painting. On certain series, the warranty is extended up to 5 years.
Sovil sells through a widespread network of agencies located throughout the national territory and provides expert and competent personnel for on-site or in-store inspections.
Even in the pre-sale phase, Sovil offers its customers the best support with a dedicated assistance service that facilitates the purchase by providing specific guidance for a conscious and informed choice.
The sovil.com website is a valuable tool for viewing all products in various contexts that enhance their design and functionality. The ease of navigation and the atmospheric, lifestyle photos of Sovil items make consultation pleasant and allow for a simple and secure choice of the line best suited to individual tastes and needs.
Lighting support and consultancy
Sovil supports designers, architectural firms and industry professionals with a dedicated lighting support and consultancy service, designed to assist at every stage of the project. A qualified technical team carries out site visits, lighting assessments and the development of renderings, offering practical and timely support in identifying the most suitable solutions.
The immediate availability of comprehensive technical documentation simplifies the design process and speeds up decision-making. Furthermore, Sovil offers the option of creating customised products, precisely meeting the specific requirements of each project.
Even in the preliminary phase, the consultancy service guides the client towards informed and effective choices, ensuring solutions that combine technical quality, efficiency and aesthetic value, in perfect harmony with the architectural and environmental context.